Job Description

Position Summary:

Responsible for supervising the activities of a program with the direct support of the Executive Director.



  1. Manage Branch programs, cash management and receipting procedures, enrollments and registrations, receivables and payments. Monitor program usage, check-in and service procedures, cancellations and changes.  Ensure the accurate processing and management of program software systems including DAXKO and others.
  2. Track program usage, inquiries, tours, terminations, etc.; prepare daily, weekly and monthly reports and schedules; collect and distribute program evaluations; conduct quality checks and satisfaction surveys.
  3. Assist with member relations and involvement, member services inquiries, complaints and concerns. Responsible for new program sign-ups, and program needs.  Process financial assistance requests.
  4. Assist with the hiring, training, scheduling and supervision of staff. Attend regular staff meetings and assist as needed.  Ensure program requirements are enforced.
  5. Assist with promoting program awareness through publications, marketing materials and member promotion programs. Participate in community/facility events.
  6. Assist with fundraising and special event efforts; serve as a staff liaison for fundraising team. Provide staff leadership for branch special events.
  7. Follow and enforce safety standards, policies and procedures. Ensure proper care and use of assets.
  1. Attend all staff meetings, trainings and other YMCA functions as required by supervisor.
  2. Maintain open lines of communication with staff, parents, and supervisor.
  1. Perform other duties as assigned.


YMCA Competencies (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.

Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.



  1. College Degree and/or equivalent experience required.
  2. CPR, First Aid and AED certification required.
  3. 2 years experience in related field required.
  4. Experience in program leadership and staff supervision preferred.
  5. Experience in sales/marketing, membership retention, program leadership and staff supervision preferred
  6. Ability to handle multiple assignments, organizational skills, basic PC and typing skills required.
  7. Additional Requirements: Criminal Clearance: Including Fingerprints and background clearance
  8. Health Screening with Negative TB Test and Negative Drug test screening.
  9. Complete online new employee orientation and child abuse prevention training.



Environmental Factors:  Indoor and outdoor facilities (e.g. fitness and recreational sites); exposure to heat, cold, potentially hazardous chemicals, toxic materials; work on slippery or uneven surfaces.  Noise level is usually moderate.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stoop, bend, kneel, crouch, talk, hear, stand, walk, sit, reach with hands and arms.  The employee must occasionally lift, push, pull, and/or move up to 30 pounds.