Job Description

Position:  Community Operations Director 

Position Summary:

Oversees the development and operations of the Youth Institute and New American Welcome Center, ensuring all program goals, objectives and outcomes are met. 


Essential Functions:

  1. Directs and supervises program activities to meet YMCA objectives (see detailed list below).
  2. Ensures that the goals, objectives and outcomes of the Youth Institute and New American Welcome Center as written in grant proposals are fulfilled. 
  3. Directs and Supervises Youth Institute Staff as needed.
  4. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  5. Ensures that open lines of communication are between internal and external parties, staff, collaborators and the newcomer immigrant community.
  6. Provide relevant classes, services and events specifically with the New American Welcome Center around immigration, civic engagement and inclusion.
  7. Takes preventative steps to ensure quality program and responds to all inquiries and complaints in a timely manner.
  8. Assists in the marketing and distribution of program information.
  9. Develops and maintains collaborative relationships with community organizations and funders.
  10. Assist in grant reporting to ensure that all required outcomes are met for the funder.
  11. Monitors and evaluates the effectiveness of the Youth Institute and the New American Welcome Center.
  12. Develops fundraising strategies as assigned, ie; grants, community giving, etc.
  13. Meets all required evaluation deadlines.
  14. Assists in YMCA fund raising activities and special events.
  15. Work as an integral part of the Community Development staff team in all functions of the branch.
  16. Attend all staff meetings, trainings and other YMCA functions as required by Supervisor.
  17. Perform other duties as assigned.


YMCA Competencies (Supervisor):

Mission and Community Oriented: Models honesty, caring, respect and responsibility.?Practices inclusion and cross-cultural understanding. Models best practices of engaging and partnering with members and community. Assists in the orientation, training,?and development of staff and volunteers.?

People Oriented: Uses positional authority appropriately. Effectively engages group dynamics to develop diverse teams. Effectively tailors communications and influence strategies to the audience. Provides staff with feedback, coaching, guidance and support.

Results Oriented: Monitors qualitative and quantitative expectations. Encourages and supports curiosity, creativity, innovation and calculated risk-taking of others. Provides others with frameworks for decision-making. Develops plans and manages best practices through engagement of team. Cultivates relationships to generate funds. Effectively creates and manages budgets.?

Personal Development Oriented: Manages emotions appropriately. Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change.



  1. Bachelor’s Degree in human services, social services or equivalent. Master’s Degree in Educational Counseling is strongly preferred.
  2. Must be bilingual in Khmer.
  3. 5 or more years experience in youth development and group work experience in Out of School Time (OST) and community based programs.  Program management in a YMCA or other not-for-profit agency is preferred.
  4. 3 or more years of training and staff development in the areas of youth development, project-based learning, lesson planning, recreation, college and career readiness and psycho-social strategies.
  5. Skills in digital media and technology
  6. Knowledge and expertise with immigration policies and services.
  7. Preferred knowledge and previous experience with the newcomer immigrant & diverse communities.
  8. Ability to handle multiple assignments, organizational skills and advanced computer skills required.
  9. Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fundraising.
  10. Additional Requirements: Criminal Clearance: Including Fingerprints and background clearance
  11. Negative TB Test.
  12. Must attend a new employee orientation within the first 90 days of employment.
  13. CPR, First Aid and AED certification required.




Environmental Factors: Indoor and outdoor facilities (e.g. fitness and recreational sites); exposure to heat, cold, potentially hazardous chemicals, toxic materials; work on slippery or uneven surfaces. Noise level is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stoop, bend, kneel, crouch, talk, hear, stand, walk, sit, reach with hands and arms. The employee must occasionally lift, push, pull, and/or move up to 30 pounds.